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Shipping times may be effected by Canada Post Strike-We thank you for you patience & understanding!

FAQ's

  • Rare Ember Apparel is a brand owned by Rare Ember Wellness. Our website offers apparel and accessories designed and produced using print-on-demand services. This option allows us to ensure a wider range of apparel options and sizes, as well as making products on demand instead of in bulk helps reduce overproduction! So thank you for making thoughtful purchasing decisions and supporting our brand ☺︎

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    Product Descriptions:

    • We aim to ensure that all product descriptions, images, and pricing are accurate. However, minor variations may occur due to the nature of print-on-demand manufacturing.

     

    Availability:

    •  As our products are print-on-demand, availability depends on the production capacity of our suppliers. In rare cases, items may be unavailable or delayed.

  • Domestic shipping (Canada)

    • Flat Rate (Standard) (3–10 business days after fulfillment)

    • USA C$11.79 single product +C$3.15 additional product

    • Canada C$13.49 single product +C$3.00 additional product

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    International shipping (US and Canada)

    ***Duty costs may apply for products shipped internationally***

     

    Additional Shipping and Delivery Information:

     

    • Shipping Costs: Shipping rates are calculated at checkout based on your location and chosen shipping method.

    • Delivery Times: Delivery estimates depend on the shipping option selected and may vary. Rare Ember Apparel is not responsible for delays caused by carriers or customs.

    • International Shipping: Customers outside Canada may be responsible for customs duties or taxes upon delivery.

  • Due to the custom, made-to-order nature of our apparel, we are unable to accept returns. Refunds are only offered in the following exceptional cases:

    • If your order arrives damaged during transit.

    • If we are unable to fulfill specific items in your order.

     

    If you experience any issues with your purchase, please reach out to us right away. We’re committed to ensuring your experience is smooth and satisfactory!

  • Rare Ember Apparel (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting or purchasing from our website (www.rareemberapparel.com).

     

    1. Information We Collect

     

    We collect personal information that you voluntarily provide to us when you:

    • Place an order

    • Sign up for our newsletter or marketing materials

    • Contact us via email, chat, or contact forms

     

    Information we collect may include:

    • Personal Identification Information: Name, email address, phone number, billing and shipping addresses

    • Payment Information: Payment details provided at checkout (processed securely through third-party payment processors)

    • Technical Information: IP address, browser type, operating system, and browsing behavior on our website

     

    2. How We Use Your Information

     

    We use your personal information to:

    • Fulfill and manage your orders

    • Process payments securely

    • Communicate with you regarding your orders, inquiries, or updates

    • Send promotional materials (if you’ve opted in to receive them)

    • Improve our website’s functionality and user experience

    • Comply with legal obligations

     

    3. How We Share Your Information

     

    We respect your privacy and will never sell your information. However, we may share your information with trusted third parties, such as:

    • Payment Processors: For secure payment transactions

    • Shipping Providers: To deliver your orders

    • Print-on-demand order fulfillment services

    • Analytics Tools: To improve website performance

    • Legal Authorities: If required by law or to protect our legal rights

     

    4. Cookies and Tracking Technologies

     

    Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

    • Remember your preferences

    • Track website performance and analytics

    • Provide personalized advertising

     

    You can manage or disable cookies in your browser settings. Please note that disabling cookies may impact your experience on our website.

     

    5. Data Security

     

    We implement appropriate security measures to protect your personal information. This includes encryption, secure servers, and strict access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

     

    6. Your Rights

     

    You have the right to:

    • Access and review the personal information we hold about you

    • Request corrections to inaccurate information

    • Request deletion of your personal data (except where we are required to retain it for legal or business purposes)

    • Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails

     

    7. Third-Party Links

     

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

     

    8. Children’s Privacy

     

    Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

     

    9. Changes to This Privacy Policy

     

    We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

     

    10. Contact Us

     

    If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

     

    Rare Ember Apparel

    Email: rare.ember.wellness@gmail.com

    ​

  • Welcome to Rare Ember Apparel. By accessing or using our website (www.rareemberapparel.com) or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our services.

     

    1. General Information

     

    Rare Ember Apparel is a brand owned by Rare Ember Wellness. Our website offers apparel and accessories designed and produced using print-on-demand services.

     

    By using our website, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please refrain from using our services.

     

    2. Use of the Website

     

    You agree to use our website only for lawful purposes. You may not:

    • Use our website in any way that breaches applicable laws or regulations.

    • Attempt to gain unauthorized access to our systems or data.

    • Engage in activities that disrupt or damage the website’s functionality.

     

    We reserve the right to suspend or terminate access to our website if we suspect misuse.

     

    3. Product Information

     

    • Product Descriptions: We aim to ensure that all product descriptions, images, and pricing are accurate. However, minor variations may occur due to the nature of print-on-demand manufacturing.

    • Availability: As our products are print-on-demand, availability depends on the production capacity of our suppliers. In rare cases, items may be unavailable or delayed.

     

    4. Pricing and Payment

     

    • All prices are listed in Canadian dollars (CAD) unless otherwise specified.

    • Prices are subject to change without notice but will not affect orders already placed.

    • Payment is required at the time of checkout. We accept major credit cards, PayPal, and other payment methods specified on the website.

    • Payments are processed securely through third-party payment providers. Rare Ember Apparel does not store your payment information.

     

    5. Shipping and Delivery

     

    • Shipping Costs: Shipping rates are calculated at checkout based on your location and chosen shipping method.

    • Delivery Times: Delivery estimates depend on the shipping option selected and may vary. Rare Ember Apparel is not responsible for delays caused by carriers or customs.

    • International Shipping: Customers outside Canada may be responsible for customs duties or taxes upon delivery.

     

    For more details, please refer to our Shipping Policy.

     

    6. Returns, Refunds, and Exchanges

     

    • Return Policy: Due to the custom nature of print-on-demand items, we only accept returns for defective or damaged products.

    • Refunds: Refunds will be issued for approved returns only. Shipping costs are non-refundable.

    • How to Request a Return: Contact us at rare.ember.wellness@gmail.com within 14 days of receiving your order with a detailed description and photo of the issue.

     

    We reserve the right to deny refund or exchange requests if the product does not meet the criteria for return.

     

    7. Intellectual Property

     

    All content on the Rare Ember Apparel website, including but not limited to text, images, graphics, and logos, is the property of Rare Ember Apparel or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without prior written consent.

     

    8. Limitation of Liability

     

    To the fullest extent permitted by law, Rare Ember Apparel shall not be liable for:

    • Any indirect, incidental, or consequential damages arising from the use of our website or products.

    • Errors or delays in the manufacturing or delivery process caused by third-party print providers or shipping carriers.

     

    Our total liability for any claim related to your use of our website or products shall not exceed the amount paid by you for the product in question.

     

    9. Indemnification

     

    You agree to indemnify and hold Rare Ember Apparel, its affiliates, and employees harmless from any claims, damages, or liabilities arising from your use of the website or breach of these Terms and Conditions.

     

    10. Changes to These Terms

     

    Rare Ember Apparel reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the updated terms.

     

    11. Governing Law

     

    These Terms and Conditions are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Alberta.

     

    12. Contact Information

     

    For questions or concerns regarding these Terms and Conditions, please contact us at:

     

    Rare Ember Apparel

    Email: rare.ember.wellness@gmail.com

    ​

     

    By using Rare Ember Apparel’s website or purchasing our products, you agree to these Terms and Conditions. Thank you for supporting our brand!

  • Rare Ember Apparel, we are committed to ensuring that our website (www.rareemberapparel.com) is accessible to all individuals, including those with disabilities. We believe in inclusivity and are actively working to provide a user-friendly experience for everyone.

     

    1. Accessibility Standards

     

    We strive to meet or exceed the accessibility requirements outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure our website is:

    • Perceivable: Content is presented in ways that can be easily perceived by users, including those with visual, auditory, or cognitive impairments.

    • Operable: All features and navigation are designed to be usable by everyone, including keyboard-only users.

    • Understandable: Information is clear and easy to understand.

    • Robust: The website is compatible with a wide range of assistive technologies.

     

    2. Features to Support Accessibility

     

    Our website includes the following accessibility features:

    • Keyboard Navigation: Full functionality using a keyboard for those who cannot use a mouse.

    • Alt Text for Images: Descriptive text for images to support screen readers.

    • Readable Fonts: Legible typography to enhance readability for users with visual impairments.

    • Color Contrast: Sufficient contrast between text and background for better visibility.

    • Responsive Design: A mobile-friendly interface that adjusts seamlessly across devices.

    • ARIA (Accessible Rich Internet Applications) Labels: For enhanced navigation and interactivity.

     

    3. Ongoing Improvements

     

    We are committed to continuous improvement of our website’s accessibility. This includes:

    • Conducting regular accessibility audits.

    • Updating features to align with advancements in accessibility standards.

    • Addressing user feedback promptly to resolve accessibility issues.

     

    4. Third-Party Tools

     

    Our website integrates third-party tools and services, such as print on demand and payment gateways, which may not fully conform to the same accessibility standards. We encourage users to review the accessibility statements of these third-party providers for additional details.

     

    5. Assistance and Feedback

     

    If you encounter any issues accessing our website or have suggestions to improve its accessibility, we encourage you to contact us. Your feedback is invaluable in helping us enhance our website.

     

    Contact Information:

    Email: rare.ember.wellness@gmail.com

    We aim to respond to all inquiries within 48 hours and will do our best to address accessibility concerns promptly.

     

    6. Commitment to Inclusivity

     

    Rare Ember Apparel is dedicated to providing an inclusive and accessible experience for all customers. Accessibility is an ongoing effort, and we are committed to making meaningful improvements to better serve our community.

     

    Thank you for supporting Rare Ember Apparel. Together, we can create a more inclusive shopping experience for everyone.

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